Build the route
with us.

Job Overview

High Falcons is looking for a professional and organized coordinator to support logistics operations in Saudi Arabia through customer communication, shipment follow-up, and operational coordination.

Key Responsibilities

• Handle customer communication and shipment follow-up.
• Coordinate with Saudi operations, customs clearance teams, transporters, and stakeholders.
• Provide accurate shipment updates and follow up on documents, approvals, and issues.
• Monitor shipment progress from arrival through customs clearance and final delivery.
• Handle inquiries and complaints through resolution.
• Prepare operational updates, quotations, and shipment information.
• Maintain accurate communication and shipment records and escalate delays when required.

Requirements

• 2+ years in logistics, freight forwarding, customs clearance, transportation, or logistics customer service.
• Good understanding of Saudi logistics and customs environment.
• Experience with Saudi customers or logistics operations is preferred.
• Strong communication, follow-up, organization, and problem-solving skills.
• Good English and Arabic, Microsoft Office, and logistics systems knowledge.

What We Offer

Professional logistics environment, direct exposure to Saudi operations, career development opportunities, international coordination, and a competitive salary based on experience and qualifications.

Job Overview

High Falcons is looking for an experienced Customs Clearance Operations Officer to join our Egypt Back Office team and support customs clearance operations in Saudi Arabia.

Key Responsibilities

• Review import and export shipment documents for completeness and accuracy.
• Follow up on customs clearance procedures and shipment status.
• Coordinate with the Saudi operations team, customers, shipping lines, transporters, and relevant authorities.
• Follow up on customs declarations, inspections, approvals, and shipment releases.
• Verify HS Codes, customs requirements, permits, certificates, and supporting documents.
• Identify documentation or regulatory issues that may affect customs clearance.
• Follow up with customers and relevant parties to resolve missing documents or clearance requirements.
• Monitor shipments from arrival until customs release and handover to transportation.
• Follow up on customs duties, VAT, port charges, storage, demurrage, and other operational requirements when applicable.
• Maintain accurate records and provide regular updates while following Saudi customs regulations and company procedures.

Requirements

• 2–4 years of experience in customs clearance or freight forwarding, preferably with Saudi Arabia operations.
• Practical knowledge of Saudi customs clearance procedures and shipping documentation.
• Good knowledge of HS Codes and customs requirements.
• Experience with Saudi logistics or customs platforms is highly preferred.
• Strong attention to detail, follow-up, coordination, and problem-solving skills.
• Good English and Arabic, Microsoft Office, and logistics systems knowledge.
• Ability to work under pressure and handle multiple shipments simultaneously.

What We Offer

Professional logistics and customs clearance environment, direct exposure to Saudi Arabia’s logistics and customs market, career development opportunities, international operations, and a competitive salary based on experience and qualifications.